In the first instance please ask your IT team to follow these instructions HERE

Please go here with your admin account and ensure Allow users to create app passwords to sign in to non-browser apps is selected

You will have to wait for up to one hour for the settings to be activated properly

Once done, please ensure you are set up for Multi-factor Authentication

Go here: https://admin.microsoft.com/#/homepage

Click on Users, then Active Users

Select Multi-factor Authentication

You need to get all accounts which have an eBoss account to be enforced under Multi-Factor Authentication

If not enforced, please follow these steps:

Select the users, and complete this process one at a time: click the Enable option under Quick Steps

Click enable multi-factor auth

You should see now that Multi-factor status says Enabled, now click on the user again and under quick steps click Enforce it

In the pop up, enforce multi-factor auth

Go back to this page: https://admin.microsoft.com/adminportal/home#/users

One at a time, click on each display name and click on Mail

Now click on Manage email apps

On this page we are only concerned with ensuring Authenticated SMTP is selected

Now, go to this page: https://myaccount.microsoft.com/?ref=MeControl and click on security info

On the security info page, select +Add sign in method and choose App Password

Give your App Password a name, we suggest eBosscrm, but you can choose whatever you want

Once you have clicked next, you will be taken to this popup where Microsoft has generated your App password.

You need to enter this password along with the following SMTP details on your profile page

SMTP Host: smtp.office365.com

SMTP Port: 587

SMTP Username: your email address

SMTP Password: the app password you generated in Microsoft.

Don't forget to scroll to the bottom of the page to click SAVE

Now you have to update your DNS with DKIM & SPF